Contact Us
We’re Here to Help
Have a question about your order, need help with a return, or just want to get in touch? Our support team is ready to assist you.
Get in Touch
Email: support@madebyque.com We aim to respond to all emails within 24–48 business hours.
Facebook: facebook.com/ModSession Send us a message on Facebook Messenger for quick support.
Business Address: ModSession.com Irvine, CA, United States, 92616
Support Hours
| Day | Hours |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM (PST) |
| Saturday | 10:00 AM – 4:00 PM (PST) |
| Sunday | Closed |
We are closed on US public holidays. Emails received outside business hours will be answered on the next business day.
Common Questions
Before reaching out, you may find your answer in our help pages:
- Shipping Policy — Delivery times, shipping costs, tracking
- Return & Refund Policy — How to return an item, refund timeline
- Privacy Policy — How we handle your data
- Terms of Service — Our terms and conditions
Order Support
When contacting us about an order, please include:
- Your order number
- The email address used to place the order
- A brief description of your issue or question
This helps us resolve your inquiry as quickly as possible.
Report a Problem
If you received a damaged, defective, or incorrect item, please email us at support@madebyque.com with:
- Your order number
- Photos of the item and packaging
- Description of the issue
We will get back to you within 1–2 business days with a resolution.
ModSession.com – Online fashion store specializing in clothing, bags, and accessories.
